Re: [xmca] chat this up: tech support here and there

From: Mike Cole (
Date: Sun Apr 30 2006 - 20:07:45 PDT

That REALLY enriches the picture of what is going on. bb. thanks

On 4/30/06, bb <> wrote:
> Akanksha Chaand, who holds an advanced degree in computer science and had
> a job fielding calls for Hewlett-Packard at Business Processing Outsourcing
> in New Delhi, India, made the equivalent of $13,000 a year working in tech
> support--significantly more money than many less fortunate people in India
> earn.
> In contrast, a tech support pro who now lives in Arizona says she was
> barely scraping by on her $7-an-hour salary with no benefits. The rep, who
> asked that her name not be used, said it was only a bit better than her
> previous job--delivering pizzas. She said she received two weeks of training
> before taking calls from the public.
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