[xmca] chat this up: tech support here and there

From: bb (xmca-whoever@comcast.net)
Date: Sun Apr 30 2006 - 18:12:59 PDT


Akanksha Chaand, who holds an advanced degree in computer science and had a job fielding calls for Hewlett-Packard at Business Processing Outsourcing in New Delhi, India, made the equivalent of $13,000 a year working in tech support--significantly more money than many less fortunate people in India earn.

In contrast, a tech support pro who now lives in Arizona says she was barely scraping by on her $7-an-hour salary with no benefits. The rep, who asked that her name not be used, said it was only a bit better than her previous job--delivering pizzas. She said she received two weeks of training before taking calls from the public.

http://www.pcworld.com/news/article/0,aid,125537,00.asp
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